Occasionally, even the most dependable technology can go wrong. In the event of a malfunction, our team of engineers and technical staff is readily available to address even the most intricate issues.
Our technical team offers level 1 support for all products, and if necessary, we escalate the matter to our level 2 and level 3 engineers to assist in detecting, isolating, and resolving any network malfunctions that may arise for our customers.
Unilakes fault management service is accessible and on-call 24/7. Thanks to our real-time fault monitoring and reporting systems, we are promptly alerted to any potential problems, enabling us to proactively respond.
Assistance with troubleshooting and design. From resolving routing issues to addressing complex MPLS network architecture.
Helpdesk and Configuration
Our dedicated team of helpdesk personnel is here to address all customer inquiries. With their expertise in troubleshooting, they can assist you with various issues on a daily basis like:
- DSL line faults
- Incorrect router configurations
- DNS settings
- Cloud PBX administration, configuring
- Changing IVR settings
- Investigating security issues
When it comes to intricate technolgy needs , Unilakes is here to provide you with support in handling all the technical aspects.
We can offer guidance on advanced products like MPLS networks, as well as assist with configuration and maintenance of your hardware.
Additionally, we can provide you with specific network contention ratios, conduct buisness analysis, and perform technical audits.
By partnering with Unilakes, you can rely on us to resolve any technical issues you may encounter.