Customer Service Team
Customer Service
We understand the importance of our customer base and the high level of service they expect. Our team has worked diligently to establish a reputation for exceptional support. By working together, our service team can help you expand your business and retain your customers through the following offerings:
- An Australian-based team that interacts with you, when you need support.Â
- Calls answered in your own lnagauge.
- Comprehensive measurement and metrics, including tracking first call resolution, escalation rates, and incidents resolved within 24 hours.
- Evaluation of customer satisfaction.
- Customer retention teams specialized in handling difficult situations.
- Dedicated team leaders who conduct ongoing quality assurance audits by sampling actual call recordings.
- Continuous staff training to ensure that our team stays up-to-date with the ever-changing technology and regulations in the industry.
Service is our mission
Every day, our main goal is to enhance the customer experience.
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Provisioning Team
Once you place an order with us, we handle every aspect of the process. Our provisioning team serves as the first point of contact to ensure that you receive their products seamlessly. They are responsible for a range of tasks including:
- Conducting service qualification checks to determine which products can be delivered to your location.
- Ensuring the accuracy and completeness of all paperwork submitted, minimizing the risk of order rejection.
- Monitoring and tracking the progress of each order.
- Resolving any issues that may arise with products.
- Verifying and updating billing information to ensure accurate invoicing.
- Providing confirmation once the order has been successfully provisioned.
With our dedicated provisioning team, you can trust that every detail will be taken care of to ensure a smooth and efficient customer experience.
