Inbound Calling

13, 1300 and 1800 Numbers

Make your business stand out with memorable inbound numbers and phone words.

Enhance the memorability of your business number by utilizing a variety of national 13, 1300, and 1800 numbers, as well as international toll-free 0800 inbound services. With these options, callers can reach you without incurring any charges or at a local flat rate, regardless of your business’s location.

In addition to providing cost-effective communication, our inbound calling solutions offer the ability to manage incoming calls based on various factors. These include the caller’s location (such as postcode or state), the time of the call (day of the week, time of day, or day of the year), and where the call should be answered or redirected if the main number is busy.

Easy, Effective Marketing

Service Types

  • Access 13 – a 6 digit number making it memorable and easy to dial for a local call charge anywhere in Australia.
  • Access 1300 – similar to the Access 13 service, but 10 digits in length.
  • Free Access 1800 – a 10 digit number free to the calling party.


Key Features

  • Portable – if your business changes location, there is no need to change your numbers, simply point the number to your new location.
  • Call Origin Routing – directs calls to the most appropriate number per exchange, call area, state or region, based on their approximate geographical location.
  • Time Dependent Routing – directs calls to the appropriate number or message out of hours or during local public holidays.
  • Call Barring – prevent calls from parties or locations your customer doesn’t want to receive or pay for.
  • Call Overflow – diverts calls to alternative destinations if the primary destination is busy.
  • Voicemail – enables calls to be answered by a voicemail system.
  • Fax – allows receipt by a never busy fax service.
  • Porting – Enables customers to bring their existing or new Smart Number across to your service.


Our globally connected Next Generation Network

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