Contact Center

Better Engage With Customers, Retrain Agents, And Eliminate Support Costs

Create the omnichannel experience that drives increased sales and retention while improving customer satisfaction

Redesign your contact center today or let us build your ground up. Our comprehensive contact center portfolio brings together best-of-breed solutions, so you can quickly create the omnichannel experience that drives increased sales and retention while improving customer satisfaction. 

Our contact center portfolio powers and reinvents every important touchpoint in your customer journey. Whether you need a fully integrated multichannel solution or single-channel communications, Unilakes delivers the right software for any customer engagement model.

Deliver a Consistent Customer Experience

Deliver a Consistent Customer Experience

The Unilakes Contact Center solution delivers the most efficient and effective way to deliver a consistent customer experience. It combines technologies, processes, and services to help you transform your business into an Omni-Channel Enterprise.

Succeed In Omnichannel Environments

Succeed In Omnichannel Environments

Our contact center portfolio is a comprehensive, flexible solution that delivers the power to connect. Whether you are looking to deliver customer service or enhance your workforce management capabilities, our solutions are designed to help you succeed in omnichannel environments. From unified communications and self-service applications to analytics and speech recognition technology, we provide the tools you need to drive your business forward.

Best-in-Class Customer Experiences At Scale

Your solution is an integrated suite of contact center and workforce optimization solutions designed to create best-in-class customer experiences at scale. Our platform enables you to deliver omnichannel service across the entire customer journey—at every point of contact.

Our Partners

We Provide Cutting Edge Technology Solutions Through Our Strategic Global Partnerships for each area of business.

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